Automated Debt Review Dispute System
The Only System that Talks Directly to the NCR
ADRDS - Automated Debt Review Dispute System
Developed by NCR-trained and certified professionals, the ADRDS System provides consumers with a clear, reliable process to dispute and resolve unlawfully placed (or retained) debt review flags including acquisition of clearance certificates (were applicable).
With direct access to the NCR, the ADRDS system ensures your case is handled with expertise and transparency.
In terms of Section 136 of the National Credit Act (NCA), the NCR is obliged to investigate the dispute and where any non-compliance issues are established, resolve the matter within 7 - 30 days.
Migration of your Debt Review Dispute to ADRDS
Dear Consumer,
You’ve been referred to this page as part of our commitment to fully resolve debt review disputes and clearance matters through the new Automated Debt Review Dispute System (ADRDS).
First and foremost, we extend our sincerest apologies for the delays in processing your previous request. Internal challenges, including unforeseen staffing changes, led to a backlog that impacted service timelines. We understand that this has been a source of frustration for many and deeply appreciate both your patience and understanding.
The launch of the ADRDS is a testament to our commitment to a better, faster, and more reliable way to handle debt review disputes. With this advanced system, we can now guarantee a more efficient, structured approach to resolving your case—one that provides real-time updates, increased transparency, and a direct path to dispute resolution.
Next Steps
To move forward, we kindly ask that you complete the ADRDS questionnaire form below.
The system will analyse your input and establish any irregularities and/or non-compliance issues in the process of placing you under debt review.
You will instantly receive an legal pre-affidavit for your perusal, approval and commissioning.
Upon receipt of your commissioned affidavit (and all mandatory dispute documents), the Adrds system will trigger the dispute with the NCR Complaints & Investigation channel for priority resolution.
Why ADRDS?
Streamlined Processing: Your request is processed systematically to ensure efficiency and accuracy.
Real-Time Updates: Stay informed on the progress of your case at every stage.
Direct Access to the NCR: We provide a direct connection to the National Credit Regulator (NCR) to expedite cases as needed.
Please click the button below to complete the ADRDS questionnaire. The ADRDS team is ready to ensure that your case is handled with the attention and speed it deserves
Again, we apologize for any inconvenience and thank you for giving us the chance to make things right. We look forward to finally resolving your case to your satisfaction.
With appreciation,
The ADRDS Team
What is ADRDS?
The Automated Debt Review Dispute System (ADRDS) "the system" - is an innovative platform created to assist consumers who feel unjustly or unlawfully trapped under debt review.
Inspired by the struggles of millions of consumers who have been deceitfully, fraudulently and unlawfully place under debt review and those who have been abandoned by de-registered debt counsellors, this cutting-edge system is designed to analyze the legal aspects and compliance of debt review processes and advise consumers of any irregularities or violation of regulations in the process that placed them under debt review and determine if the consumer is eligible for clearance.
Launched in January 2024, after five years of development by a team of trained and certified debt review clearance specialists, the system offers a streamlined and effective way to challenge debt review flags.
With ADRDS, consumers can input key details into a simple questionnaire. The system then cross-checks these details with the regulations set out in the National Credit Act (NCA) and the prescribed debt counselling procedures. If any procedural errors, irregularities, or signs of non-compliance are found, the ADRDS notifies the consumer, providing the opportunity to use the automated platform to dispute their debt review flag directly with the National Credit Regulator (NCR)
Since the launch - to date, ADRDS has empowered over 9,000 consumers to take action and log successful disputes directly with the National Credit Regulator (NCR) and granted the relief they sought.
The unbiased fact finding and reporting system helps you understand your rights in the debt review environment.